| How do I buy a TimeIPS system? |
TimeIPS is easy to buy. An overview of a typical purchase is as follows:
- Review information about TimeIPS on our web site.
- Call a TimeIPS sales representative to let us know about your needs.
- We'll answer all your questions. We'd be happy to provide an online demonstration so you can see exactly how TimeIPS would work for you.
- We'll provide you with a price quotation for the type of system and options that would fit your needs.
- When you purchase a system, we typically ship within a few days.
- That's it! You'll begin using TimeIPS and saving your organization time and money.
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| Do you provide system updates for TimeIPS? How do these work? |
Yes. Every TimeIPS system includes an account that provides regular system updates. Updates improve the quality and performance of TimeIPS. The update process is fully automatic and usually just takes a few minutes.
The update even works for multiple locations. Network clocks check with their server to see when updates are needed and automatically download and install them.
In years following the initial purchase, an extended update account can be purchased to continue to receive new features and enhancements to TimeIPS as they are developed.
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| Are there upgrade modules and add-ons available for my TimeIPS system? |
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Yes. TimeIPS offers more than 20 upgrade modules that can be used to enhanced and extended the capabilities of the system. Our most popular modules are detailed on our modules overview page.
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| Does TimeIPS require an annual software maintenance contract? |
TimeIPS offers optional services, but none are required.
- Support:
All TimeIPS systems include unlimited free Internet-based support through the TimeIPS Support Portal. In addition, all TimeIPS systems include toll-free technical support with the initial purchase. Extended technical support packages are available for purchase.
- Updates:
All TimeIPS systems include software updates for a period of time with the initial purchase. Extended update packages are available if additional new features are desired in the years following the initial purchase.
- Warranty:
All TimeIPS systems include warranty. Extended warranties are available to cover any problems that may occur in the years following the initial purchase.
- Backups:
TimeIPS servers include an account allowing the use of the TimeIPS offsite backup system. Local and manual backups are always available. To continue to use the convenient and secure offsite TimeIPS backup method for as long as you use the system, purchase an extended backup account.
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| How many employees can the system manage? |
The number of employees that can be managed by a single TimeIPS server depends on the model and its speed and capacity. Servers are available that accommodate 20 to 50,000 employees.
If your business or organization grows, it's easy to expand by purchasing additional employee licenses. A reasonable one-time fee applies.
If you choose the TimeIPS ASP hosted option, the monthly service fee is based on the total number of active employees in your system.
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| Can one server handle multiple sites, divisions or even separate companies? |
Yes. TimeIPS offers expansion licenses to handle multiple sites, divisions or even separate companies.
TimeIPS "Sites" allow the tracking and configuring of employees within the same company, but at distinct locations or areas or accountability. Sites allow tracking of membership, coverage, and management delegation. Site licenses can be added to any TimeIPS system, as needed.
TimeIPS "Divisions" allow tracking employees in a separate division of a large company, or even a completely different company, perhaps owned or managed by your company. Division licenses can be added to any TimeIPS system, as needed.
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What if I need help? |
When navigating the TimeIPS Administration screens, you will find resources to help you with each function. There are three levels of resources:
- Level one includes contextual, or inline help. Inline help is located in italics near each of the functions.
- Level two resources include the TimeIPS Installation and Getting Started binder as well as the TimeIPS Support Portal, an online, comprehensive and searchable knowledge base.
- Level three resources and support are available with a current TimeIPS Support account. This will allow you to call or email our highly trained and professional Technical Support team.
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